We can partner with you to ...

Align Your Team and Better Understand Your Customers, Members or Clients

Journey mapping
Voice-of-the-customer listening strategy
Survey, focus group, interview design, development and deployment
Persona development and plans for action

Build a customer- or member-focused organizational strategy

Volunteer facilitation
Board and committee facilitation
Leadership team facilitation
Management team facilitation
Organizational strategy messaging
Organizational strategy launches

Customer-ize your communications

Customer-focused branding update
Customer-focused communications overhaul
Customer-focused communications tune-up

Broaden customer- or member-experience focus across your company

Facilitated workshops
Team trainings

Strengthen organizational communications

Customer-focused communications workshops such as Knowing Your Audience, When to Use Your Customer's Words and How to Tell a Compelling Story
AI-focused communications workshops such as How to Use/Not Use ChatGPT
Internal-focused communications workshops such as Cascading Messaging

All workshops are engaging and interactive. Ideal sessions range from intimate sessions of 10 or less to 100 or more.