About Us

Jessica Kinghorn is principal consultant of Kinghorn Strategy, a customer experience, member experience and organizational strategy consultancy. She has partnered with organizations to develop customer journeys, listening strategies and personalization strategies, launched custom satisfaction metrics and developed and activated CX-focused organizational strategies. Hallmarks of her style - open dialogue, gathering cross-departmental input and clear, actionable outcomes. Some of her favorite challenges - tackling complex problems and untangling knots.

Jessica has a 20-year career in organizational strategy, customer experience, facilitation, marketing and communication. She has worked in leadership, education and events with global nonprofits and mid-size businesses. Her last in-company role was Head of Global Marketing and Member Experience for YPO where she led member experience, global communication and marketing, PR and social media, and diversity and inclusion.

Jessica lives in Salt Lake City and takes to the trails with her family whenever possible.   

We are a unique blend of customer experience and strategy knowledge with a deep foundation of communications expertise. This means that we can help you design a strategy and help you activate it. So, we won't be leaving you with a giant Powerpoint and walking away.

Jessica tailors an extended team from the best in the business to respond to the specific needs and scope of each project.