Customer Insights. Aligned Strategy. Real ResultS.
We help nonprofit and association leaders get closer to the people they serve — and build strategies that keep them there.
We help nonprofit and association leaders get closer to the people they serve — and build strategies that keep them there.
Have you listened to your customers lately? Do you know what they want and need or are you guessing? Do you know what problems they have that you can solve?
We offer a customized and comprehensive voice of customer program. Through surveys, focus groups, interviews and other listening methods we provide you with the data to make more informed and impactful customer decisions.
Are your team, committee and board aligned on the customer experience? Is there agreement on what to improve?
We offer custom customer journey mapping to align on the customer experience, identify gaps and develop an end-to-end customer experience. Happy, heard customers = increased customer lifetime value.
Set your organization on the right path by developing a customer-focused organizational strategy centered on happy customers, satisfied shareholders and engaged employees.
We offer facilitated organizational strategy sessions with your team, volunteers and other stakeholders while ensuring a focus on your key customers.
Are you writing for the customer or for someone else? Is your full team aware of, and practicing, your communications brand? How clear is your value proposition?
We offer customer-centric communications and marketing audits, tune-ups and facilitated workshops.
Salesforce State of the Connected Customer, Sixth Edition
Kinghorn Strategy helps companies and organizations build their customer experience, member experience and organizational strategies to help you get closer to your customers, improve their experience and exceed business goals.
Our process includes:
Diverse expertise
We are a unique blend of customer experience and strategy knowledge rooted in communications expertise. We believe in the value of your team, beyond your leadership team. And, we have facilitation expertise learned from some of the best facilitators in the world.
Prepared for anything
We've worked with CEOs, leadership teams, managers and managing directors around the world. Let's just say we know how to read a room and adjust to ensure the group gets the most of the project or experience.
Remote ready
While we are happy to lead sessions in person, we also have 12+ years of experience leading teams and sessions virtually to make the most of your budget.
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