Customer Experience and organizational Strategy consulting
Improving your customer experience
Improving your customer experience
Are your team, committee and board aligned on the customer experience? Have you listened to your customers lately? Do you know what they want and need or are you guessing?
We can help guide your team through customer journey development, partner to build a customer listening strategy, develop an end-to-end customer experience strategy and
Are your team, committee and board aligned on the customer experience? Have you listened to your customers lately? Do you know what they want and need or are you guessing?
We can help guide your team through customer journey development, partner to build a customer listening strategy, develop an end-to-end customer experience strategy and more. Happy, heard customers = increased customer lifetime value.
You exist because of your customers. Building a strategy based on them is key. This sets your organization on the right path to align your team and carry out the actions and tactics that lead to happy customers who keep coming back.
We can help facilitate organizational strategy sessions with your team, volunteers and other stakeholders while ensuring a focus on your key customers.
How customer-focused is your communications strategy? Are you writing for the customer or for someone else? Is your full team aware of, and practicing, your communications brand?
We can help through customer-centric communications and marketing tune-ups and facilitated workshops.
Help your team gain the skills they need to be customer-centric.
We can help through training sessions on key customer experience concepts, facilitated sessions to get your team engaging with each other on customer and member experience topics and more.
Salesforce State of the Connected Customer, Sixth Edition
Kinghorn Strategy helps companies and organizations build their customer experience, member experience and organizational strategies to help you get closer to your customers, improve their experience and exceed business goals.
Our process includes:
In addition to developing customer experience strategies and facilitating organizational change,
we have rich experience in internal organizational messaging and communicating with leaders
across the world. This is always an available add-on service.
Diverse expertise
We are a unique blend of customer experience and strategy knowledge rooted in communications expertise. We believe in the value of your team, beyond your leadership team. And, we have facilitation expertise learned from some of the best facilitators in the world.
Prepared for anything
We've worked with CEOs, leadership teams, managers, managing directors around the world. Let's just say we know how to read a room and adjust to ensure the group gets the most of the project or experience.
Remote ready
While we are happy to lead sessions in person, we also have 10+ years of experience leading teams and sessions virtually to make the most of your budget.
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